To ensure a remarkable experience for all our guests, all of our employees provide their very own unique remarkable input. It is this attention to detail that makes us the hotel we are today.
Ms. Mariela Fonzalida
I truly understand how people feel when they are away from home, especially when they have to stay in another country for a very long time and when the language can sometimes be a barrier. Of course, they need to turn to someone who would understand their needs and who would definitely love to help them out. I use the word ‘love’ because that’s how I do it. I love my guests (I feel they are my family). When you love and care for someone, you will always remember what they like and dislike. Details do matter here. Perhaps my title should be different – Personal Assistant Manager is my label.
Something happened the other night! I was cleaning a room where a lovely family was residing. I noticed that they love gardening as they had many small potted plants all over the place. One day, I saw one plant dying, probably due to the weather here. I felt sorry for the plant and wanted to revive it so I took a small twig from the other plant and put it in the pot, hoping that it would grow before the family return from their trip. Luck was on my side and it did grow! I will never ever forget their faces when they saw the plant growing again.