FAQ

Check-in: 15:00 hrs

Check-out: 12:00 hrs

Yes, complimentary high-speed Wi-Fi is available throughout the resort.

Yes, all guest rooms are non-smoking for the comfort of all guests. Designated smoking areas are available within the property.

Chatrium Phuket Rawai is approximately 47 km from Phuket International Airport, with a travel time of 60–75 minutes depending on traffic.

Yes, a limited number of connecting rooms are available upon request and subject to availability.

Maximum occupancy varies by room category. Please contact our Reservations Team for assistance.

Yes, complimentary baby cots are available upon request and subject to availability.

Yes, accessible rooms are available. Please advise us of your requirements when making your reservation.

Most guest rooms feature a private balcony or terrace.

Yes, subject to availability and additional charges may apply.

Extra bed charges are THB 2,000 net per room per night. Children below 12 years old receive a 50% discount.

Room rate inclusions vary depending on the room category, package, and booking channel. Benefits may include accommodation, breakfast, complimentary Wi-Fi, and selected resort privileges. Please refer to your booking confirmation or contact our Reservations Team for details regarding your specific reservation.

Yes. All guest rooms are equipped with an in-room electronic safety deposit box for the convenience and security of our guests.

The resort offers:

• AuJaan All-Day Dining Restaurant
• LaMoon Specialty Grill Restaurant
• In-Room Dining (24 hours)

Breakfast is served daily from 6:30 hrs to 10:30 hrs at AuJaan All-Day Dining Restaurant.

AuJaan
06:30 hrs – 23:00

LaMoon
11:00 hrs – Midnight

Yes, in-room dining is available 24 hours daily.

Yes, our culinary team can accommodate special dietary requirements upon request.

Yes. We recommend making advance reservations, especially for LaMoon Specialty Grill Restaurant, to ensure your preferred dining time is available. Reservations can be arranged through our Reservations Team, Concierge, or directly with the restaurant.

Breakfast is primarily served as an international buffet at AuJaan All-Day Dining Restaurant. During periods of lower occupancy, the resort may offer an à la carte breakfast menu or a combination of buffet and à la carte options.

Facilities include:

• Swimming pools • Fitness Centre • Nemita Spa • Kalui Kids Club • Restaurants & Bars • Meeting & Event Facilities • Complimentary Wi-Fi

The resort features three (3) swimming pools, including a children's pool and family-friendly facilities.

Yes, the resort features two water slides for family enjoyment.

Yes, our fitness center is open 24 hours and accessible using your room key card.

Yes, Nemita Spa offers a variety of wellness and relaxation treatments.

Yes, Kalui Kids Club offers activities for younger guests daily from 9:00 AM to 7:00 PM.

Yes, complimentary high-speed Wi-Fi is available throughout the resort.

Yes, complimentary parking is available for all guests.

Yes, complimentary shuttle services operate daily to Rawai, Ya Nui Beach and Nai Harn Beach.

Nemita Spa is open daily from 10:00 to 22:00 . Advance reservations are recommended to secure your preferred treatment time. Last order at 08:00PM

Yes. Guests can enjoy a selection of non-motorized water activities, including kayaking, paddleboarding, and snorkeling, subject to weather and sea conditions. Our Concierge Team can also assist with arranging island excursions and other recreational activities.

Yes. Laundry and dry-cleaning services are available for guests. Please contact our Housekeeping Team for service details, pricing, and turnaround times.

Yes. Chatrium Phuket Rawai offers modern meeting and event facilities, including The Sail Ballroom and flexible meeting spaces suitable for corporate meetings, conferences, social events, and private functions. Please contact our Events Team for more information.

Yes, the resort is located directly on Rawai Beach and offers convenient beachfront access and ocean views.

Swimming conditions vary depending on tides and weather. We recommend nearby Nai Harn Beach and Ya Nui Beach for swimming

Approximately 5 km from the resort.

Approximately 5 km or 10 minutes by car.

Approximately 20 km or 30–40 minutes by car.

Yes, our Concierge Team can arrange excursions to Coral Island, Racha Islands, Phi Phi Islands and more.

Yes, Rawai Seafood Market is located approximately 700 metres from the resort.

Yes, airport transfers can be arranged upon request.

Please contact our Reservations Team at least 24 hours before arrival.

Yes, private cars, vans and chauffeur services can be arranged.

We accept cash (THB), major credit cards, bank transfers and payment links.

Visa, Mastercard, American Express, JCB and UnionPay.

Yes. Thai QR Code payments are accepted.

Yes, a refundable security deposit may be required upon arrival.

Yes, subject to the terms and conditions of your booked rate and reservation channel.

Yes. Guests can book directly through our website or contact our Reservations Team for personalized assistance. By booking directly, guests can enjoy access to exclusive offers, special packages, flexible booking options, and the best available rates.

No, pets are not permitted.

Smoking is permitted only in designated smoking areas. Guest rooms and balconies are non-smoking.

Guests must be at least 18 years old to check in.

Children sharing existing bedding with parents may stay complimentary, subject to room occupancy limits.

Cancellation policies vary depending on the rate plan, package, and booking channel selected. Guests are advised to review the cancellation terms stated in their booking confirmation. For reservations made through travel agents or online travel agencies (OTAs), please contact the respective provider directly for assistance.

Smart casual attire is recommended at all dining venues. Swimwear, wet clothing, and bare feet are not permitted in the restaurants. Guests dining at LaMoon Specialty Grill Restaurant are encouraged to dress appropriately for the dining experience.

Non-resident guests are welcome to visit the resort's restaurants and bars. Access to selected facilities may be available subject to resort policy, availability, and applicable charges. Please contact the resort directly for the latest information and arrangements.