FAQ

Lacol Khaoyai - A Chatrium Collection is conveniently located within driving distance from Bangkok’s major airports:

• Suvarnabhumi International Airport (BKK): approximately 180 kilometres, or around 2.5–3 hours by car
• Don Mueang International Airport (DMK): approximately 160 kilometres, or around 2.5–3 hours by car
  
  Travel time may vary depending on traffic conditions. The journey from Bangkok to Khao Yai offers a scenic drive through Thailand’s countryside, making Lacol Khaoyai - A Chatrium Collection an ideal resort destination for a relaxing escape from the city. Private airport transfers from Bangkok to Khao Yai can be arranged upon request for a seamless and comfortable arrival experience.

Yes, Lacol Khaoyai – A Chatrium Collection offers spacious accommodations ideal for large families and group stays in Khao Yai. Our suites and multi-bedroom residences are thoughtfully designed to provide generous living areas, comfort, and privacy perfect for family gatherings, celebrations, or countryside retreats. For larger family parties, connecting rooms and customised room arrangements can be arranged to ensure everyone stays close together while enjoying ample space. Please contact our reservations team for personalised recommendations and availability for your preferred travel dates.

Our hotel rooms and indoor facilities are entirely non-smoking. However, our guests may smoke at designated smoking areas.

Yes, Lacol Khaoyai – A Chatrium Collection offers connecting room options, ideal for families and groups who wish to stay close while enjoying added privacy and comfort. Connecting rooms are subject to availability and can be arranged upon request. We recommend contacting our reservations team in advance to ensure the most suitable room configuration for your stay in Khao Yai.

THB 1,800 per bed inclusive of breakfast.

Guests looking for shopping near Lacol Khaoyai – A Chatrium Collection will find several convenient options within easy driving distance. Premium Outlet Khao Yai is one of the most popular shopping destinations in the area, offering a wide selection of international and local brands at attractive prices.

For everyday essentials, supermarkets, cafés, and additional retail stores, Pak Chong town centre is easily accessible from the hotel. These nearby shopping hubs make Lacol Khaoyai – A Chatrium Collection an ideal choice for travellers seeking both a peaceful Khao Yai retreat and convenient access to shopping and local attractions. Our concierge team would be delighted to assist with directions and recommendations during your stay.

Lacol Khaoyai – A Chatrium Collection is ideally located near many of the top attractions in Khao Yai. Guests can explore Khao Yai National Park, a UNESCO World Heritage Site known for waterfalls, hiking trails, and wildlife. Other popular attractions include Premium Outlet Khao Yai, scenic vineyards, sunflower fields (seasonal), and charming local cafés and farm experiences.

Attractions in the vicinity include:

• Wat Khao Chawang (21 km)
• Soi Dao Waterfall (40 km)
• The Ban Laem Thai - Cambodian Border Market (40 km)
• The Catholic Church Chanthaburi (47 km)
• The City Pillar Shrine (48 km)
• King Taksin the Great Shrine (48 km)
• Chantaboon Waterfront Community (49 km)
• Khao Khitchakut National Park (51 km)
• Namtok Phlio (59 km)

Khao Yai National Park is approximately 15 minutes by car from Lacol Khaoyai – A Chatrium Collection, depending on the entrance gate. It is one of Thailand’s most famous natural attractions and ideal for trekking, photography, and nature exploration.

Yes, Khao Yai is well known for its vineyards. Guests can visit nearby wineries offering vineyard tours, wine tastings, and scenic countryside dining experiences all within a short driving distance from the hotel.

Absolutely. Families can enjoy farm visits, petting zoos, outdoor adventure parks, and nature-based activities throughout Khao Yai. The area is perfect for weekend family escapes with both educational and recreational experiences.

Khao Yai is home to a vibrant café culture. Guests will find stylish cafés, garden restaurants, and boutique lifestyle destinations within easy reach of Lacol Khaoyai – A Chatrium Collection.

Yes, Khao Yai offers seasonal highlights such as sunflower fields during the cool season, fruit orchards at harvest time, and special local festivals throughout the year.

Our concierge team would be pleased to assist with recommendations, directions, and transportation arrangements to nearby attractions in Khao Yai to ensure a seamless and enjoyable stay.

Khao Yai National Park is approximately 20–30 minutes by car from Lacol Khaoyai – A Chatrium Collection, depending on the entrance gate. The park is a UNESCO World Heritage Site known for waterfalls, wildlife, hiking trails, and panoramic viewpoints.

Yes. Families can enjoy farm visits, petting zoos, outdoor adventure parks, sunflower fields (seasonal), and educational nature experiences near Lacol Khaoyai. Khao Yai is a popular weekend destination for families seeking fresh air and outdoor activities.

Yes. Seasonal highlights include:

• Sunflower fields (November–January)
• Lush green landscapes and waterfalls during the rainy season
• Cool mountain weather during winter months
• Local festivals and countryside markets throughout the year
  
  Each season offers a different charm, making Khao Yai a year-round destination.

Yes. Our concierge team can assist with transportation arrangements, attraction recommendations, and curated experiences to help you explore the best of Khao Yai.

Lacol Khaoyai – A Chatrium Collection features two distinctive dining outlets: our inviting all-day dining restaurant and the signature Lacol Dome Dining experience.

06:00am to 10:00am on weekdays and 06:00am to 11:00am on weekends.

At Lacol Khaoyai – A Chatrium Collection, our dining venues operate daily as follows:

• All-Day Dining Restaurant: 06:30 hrs – 22:30 hrs
• Bar / Lounge: 11:00 hrs – 23:00 hrs
• Lacol Dome Dining: Available by advance reservation Operating hours may vary depending on season and special events.
  
  We recommend contacting our team in advance for reservations and the latest updates.

You’ll find the Albricias Restaurant on the fourth floor, the Lobby Lounge at the lobby area and the Flow Oasis Pool Lounge on the fourth floor next to the swimming pool.

Yes, guests staying at Lacol Khaoyai – A Chatrium Collection will find several well-known Thai restaurants and local dining spots within a short drive of the hotel. One recommended destination is Raluek Khao Yai, a popular lifestyle venue known for its authentic Thai cuisine, locally inspired dishes, and relaxed countryside atmosphere. It is an excellent choice for guests seeking traditional flavours in a charming Khao Yai setting. The surrounding Pak Chong and Khao Yai area also offers a variety of highly rated Thai restaurants, from casual local eateries to contemporary dining experiences. Our team would be delighted to provide personalised recommendations and directions during your stay.

Yes, our culinary team is pleased to accommodate vegetarian, vegan, and other dietary requirements upon request. Kindly inform us in advance so we may prepare accordingly.

The swimming pool at Lacol Khaoyai – A Chatrium Collection is open daily from 07:00 hrs to 19:00 hrs. Guests are invited to enjoy a refreshing swim while taking in the serene natural surroundings of Khao Yai. For your comfort and safety, we kindly recommend observing the pool guidelines during your visit. Should you require any further assistance, our team will be pleased to help.

Yes, Lacol Khaoyai – A Chatrium Collection offers in-room dining service for guests who prefer to enjoy their meals in the comfort and privacy of their room. Room service is available daily from 06:30 hrs to 22:30 hrs. Our menu features a selection of local favourites and international dishes, thoughtfully prepared to enhance your stay in Khao Yai. For orders or special requests, please contact our team via the in-room dining extension.

The Concierge Counter and Tour & Activity Desk at Lacol Khaoyai – A Chatrium Collection is conveniently located in the main lobby area, near the reception desk. Guests may visit the desk for assistance with tour bookings, transportation arrangements, attraction recommendations, and local experiences in Khao Yai. Our team will be delighted to help curate personalised activities during your stay.

Yes, for a maximum of four devices.

Yes, two bottles per day.

The nearest ATM machine is at the Bangkok Garden building next to the 7-Eleven convenience store.

Yes, for one child a minimum of two hours is THB 800 and a fee of THB 400 is charged for each additional hour. For two children, a minimum of two hours is THB 1,100 and a fee of THB 550 is charged for each additional hour.

No, but we have a doctor on call 24/7; the doctor will be able to reach the hotel within 20 minutes.

We provide complimentary high-speed Wi-Fi access throughout the hotel areas.

Yes. Lacol Khaoyai – A Chatrium Collection is home to Varin Spa, a tranquil wellness sanctuary designed to rejuvenate the body and mind. Varin Spa offers a curated menu of traditional Thai massages, aromatherapy treatments, and holistic therapies inspired by natural healing traditions. Surrounded by the serene landscape of Khao Yai, the spa provides a peaceful setting for relaxation and renewal. We recommend making an appointment in advance to ensure your preferred treatment time.

We have a:

• Fitness Center and sauna: operating hours 06:00am to 10:00pm daily.
• T-Zone (snooker, golf, tennis court): operating hours 06:00am to 10:00pm daily.
• Playground: operating hours 09:00am to 12 noon and 02:00pm to 07:00pm daily.
• Convenience store: operating hours 07:00am to 10:00pm daily.
• Swimming pool: operating hours 06:00am to 08:00pm daily.

Yes. Lacol Khaoyai – A Chatrium Collection features a swimming pool set amidst the serene natural surroundings of Khao Yai. The pool offers a relaxing environment for both leisure and family enjoyment, allowing guests to unwind while taking in the peaceful countryside atmosphere. Comfortable loungers are available for guests wishing to relax poolside. For pool operating hours and guidelines, please refer to our Facilities section or contact our team directly.

No, however, we do provide a personal safety box in all suites.

No.

Yes, we do 24/7.

Wi-Fi is entirely complimentary in the guest rooms, lobby and the swimming pool and Soi Dao Restaurant areas. Please note that at certain times of the day the service may become slower due to peak demand.

Yes. Lacol Khaoyai – A Chatrium Collection is a refined meeting venue in Khao Yai, offering versatile event spaces ideal for corporate meetings, executive retreats, seminars, and private functions. Our conference and meeting rooms are thoughtfully designed to accommodate various layouts, from boardroom setups to classroom and theatre-style arrangements. Equipped with modern audiovisual technology and supported by a dedicated events team, our venue ensures a seamless and professional experience for every occasion. Surrounded by the natural beauty of Khao Yai, Lacol Khaoyai - A Chatrium Collection provides a unique setting that combines business functionality with a relaxing countryside atmosphere making it an excellent choice for companies seeking a conference hotel in Khao Yai. For customised meeting packages, capacity details, and corporate event enquiries, please contact our events team.

Yes. Lacol Khaoyai – A Chatrium Collection features both a swimming pool. Our outdoor swimming pool is set amidst tranquil natural surroundings, offering a refreshing space to unwind.

Yes. Lacol Khaoyai – A Chatrium Collection accepts major international credit cards for your convenience. We welcome payments via Visa, Mastercard, and other widely recognised credit cards. Please contact our reservations team should you require further information regarding payment methods or billing arrangements.
For a smooth check-in and check-out experience, we recommend presenting the credit card used for booking upon arrival.

Traveller’s cheques are generally not accepted at Lacol Khaoyai – A Chatrium Collection. For your convenience, we accept major international credit cards and other standard payment methods.

Lacol Khaoyai – A Chatrium Collection accepts major international credit cards, including Visa and Mastercard. For further details regarding accepted payment methods or specific card types, we recommend contacting our reservations team prior to arrival to ensure a smooth and convenient transaction.

Visa requirements for Thailand depend on your nationality and the purpose of your visit. Many travellers may apply for a Thailand e-Visa online, while citizens of certain countries are eligible for visa exemption or visa on arrival. We recommend checking the official website of the Royal Thai Embassy or Consulate in your country for the most up-to-date information.

THB 1,200 net per night

Standard check-in time is at 15.00 hrs and check-out is at 12.00 hrs.

No

Yes. Private airport transfers from Bangkok to Khao Yai can be arranged upon request. Suvarnabhumi International Airport (BKK) is approximately 180 km from the hotel, while Don Mueang International Airport (DMK) is approximately 160 km away. Advance reservation is required to ensure availability and pricing confirmation.

Guests may arrange a private transfer by contacting our reservations team prior to arrival. Please provide your flight details to ensure a seamless pick-up experience.

Cancellation policies vary depending on the rate plan selected at the time of booking. We recommend reviewing your booking confirmation or contacting our reservations team for specific terms and conditions.