Chatrium Point Plus ( + ) Customer Support call : +66(0)2307 8888 , E-mail : plus@chatrium.com

Terms & Conditions

The Chatrium Point Plus is a loyalty program developed and managed by Chatrium Hotels & Residences (CHR) headquartered in Bangkok, Thailand. The purpose is to recognise and reward our most valued supporters.

The following Terms & Conditions define the provisions and requirements of participation in Chatrium Point Plus, which allows the members to collect points based on qualifying bookings at the participating CHR properties, and to benefit from the Chatrium Point Plus rewards.

1. Definitions and Interpretations

1. 1. “CHR” refers to Chatrium Hotels and Residences

1.2. “Loyalty program” refers to Chatrium Point Plus.

1.3. “Loyalty member” or “member” refers to Chatrium Point Plus member, either an individual or a company, whose application for membership has been accepted by CHR and assigned a “Membership Number”, “Username” and “Password” and “Members” means all the members of the program.

1.4. “Loyalty points” or “points” refers to the reward points which are defined in Sections 4 & 5 below.

1.5. “Participating properties” refers to Chatrium Hotel Riverside Bangkok, Emporium Suites by Chatrium, and Chatrium Residence Sathon Bangkok, and Chatrium Hotel Royal Lake Yangon.

2. Entry into the Chatrium Point Plus

2.1. Chatrium Point Plus is open to individual or company clients who make a direct booking at any of the participating properties through their reservations or the Chatrium Website. When booking through a third party site (such as OTA, Travel agents, etc.), the member will not get loyalty points for that stay.

2.2. Membership is free and not transferable.

2.3. Loyalty members are subject to and must comply with the Terms and Conditions applying to Chatrium Point Plus.

2.4. Employees of CHR and travel agents are not allowed to participate in Chatrium Point Plus.

3. Registration/Information

3.1. Registration is done by completing the membership application online at http://www.chatrium.com/plus

3.2. The would-be member is to provide current, accurate, truthful information about himself/herself on the membership application form. As a member, he/she is also to update such mandatory registration details when needed to ensure that it remains current, accurate, truthful and complete at all times through the Chatrium Point Plus website or by contacting the CHR corporate office at Tel: +66(0) 2307 8888 Fax:+66(0)2307 9988 Email:plus@chatrium.com.

3.3. The member’s enrollment date is the date the membership application has been registered in Chatrium Point Plus.

3.4. Each member will receive automatically assigned membership number, username, and password for entry onto http://www.chatrium.com/plus These data will be sent to the member’s email.

3.5 The member must use his/her membership number each time he/she makes a reservation via website booking, email, or phone call to earn points.

4. Collecting Loyalty Points

4.1. Each member of the Chatrium Point Plus can get points for bookings. Getting the points entitles the member to redeem the rewards.

4.2. Points are added according to the principle of 1 point=Baht 50 (Bangkok properties) 1 point = US$ 2 (Yangon property) of qualifying revenue achieved by "accommodation based on daily rates." The points will only be become valid when recorded in the member’s account maintained by the CHR corporate office.

4.3. Accrued points are not redeemable for cash or any other form of credit, or exchangeable for other rewards.

4.4. Members can check their available points at any time by logging onto http://www.chatrium.com/plus You will need to provide your membership number, username and password to access this information online.

5. Drawing Loyalty Points–Order Rewards

5.1. Loyalty points entitle the member to choose rewards from Chatrium Point Plus.

5.2. On collection of sufficient points, the member may redeem points "by reserving the reward online at http://www.chatrium.com/plus"

5.3. Loyalty points are not awarded on cancelled bookings or bookings which have not been paid in full.

5.4. Loyalty points are not transferable and may not be redeemed by anyone else other than the member.

5.5. Upon the member making a redemption request, the CHR corporate office will process the order and will contact the member within 7 working days. Voucher rewards will be available for pick up within 15 working days at CHR corporate office or can be sent to the address specified on file. Merchandise or product rewards will be handover personally within 30 working days.

5.6. If a particular merchandise or product is no longer available or is out of stock, CHR reserves the right to cancel, change or substitute the reward/s at any time with or without notice.

5.7. The manufacturer’s warranty on the merchandise or product, if any, is the only warranty covering merchandise or product rewards. CHR makes no guarantees, warranties or representations of any kind, expressed or implied, with respect to the merchandise rewards offered.

5.8. Voucher rewards are not exchangeable, refundable or redeemable for cash and cannot be replaced if lost or stolen. Additional Terms & Conditions appearing on the voucher reward imposed by the merchant or retailer will also apply.

5.9. The relevant number of points rewarded will be deducted automatically from the member’s account. The point’s movement is recorded in the history of the member’s account.

6. Membership Cancellation

6.1. CHR reserves the right to terminate any Chatrium Point Plus membership and revoke any and all unredeemed points for reasons that include, but not limited to:

  • failure to comply with the Terms and Conditions
  • supplying false or misleading information, or misuse of this loyalty program
  • violation of any law or regulation in connection with the use of membership privileges
  • failure to pay for hotel charges
  • issuing a cheque to a participating CHR property that is returned for insufficient funds or is invalid for any reason
  • commission of fraud or abuse involving any portion of this loyalty program
  • physical, verbal or written abuse of CHR properties, or CHR personnel, or action in any other way to the detriment of the program as may be determined by CHR at its sole discretion.

6.2. A member may cancel his/her membership at any time by writing to CHR corporate office. Please send to Corporate Sales Office at 28 Chareonkrung Soi 70, Bangkholame, Bangkok 10120, Thailand

7. General Terms & Conditions

7.1. Membership in the Chatrium Point Plus and all related benefits are offered at the sole discretion of CHR. CHR reserves the right, from to time, to restrict, suspend or otherwise alter aspects of these Terms & Conditions with or without any prior notice to the members.

7.2. Any such changes will be shown in the Terms & Conditions on http://www.chatrium.com/plus and will be effective immediately unless stated otherwise. CHR will attempt to notify active members of major changes, but will not be liable for failure to do so and members will nevertheless be bound.

7.3. CHR is the final authority as to the interpretation of these Terms & Conditions and as to any other questions or disputes regarding the Chatrium Point Plus program.

7.4. CHR can suspend or terminate the Chatrium Point Plus program at any time it deems necessary. In such case, CHR shall give advance written notice to the members.

7.5. Terms & Conditions are available to members in English only.