FREQUENTLY ASKED QUESTIONS (FAQS)

Our hotel rooms and indoor facilities are entirely non-smoking. However, our guests may smoke at designated smoking areas.

No, but we have Two Bedroom Suite & Three Bedroom Suite available.

THB 2,000 per bed, inclusive of breakfast.

A residence hotel typically combines apartment-style living with full hotel services, including housekeeping, dining, and shared facilities. Serviced apartments may offer similar layouts but often with fewer on-site services.

Extended stays at our residence hotel in Bangkok can range from a few nights to several months, depending on availability and booking terms.

Consider the location, room , available facilities, and proximity to transport and attractions. Staying in a central area like Siam offers added convenience for both short and extended visits.

Yes. We offer spacious rooms, such as a Family Room with 2 queen- beds and 51 sqm of space, which provide plenty of room for a family of four, while the signature in-room amenities are bound to keep everyone entertained and engaged. Our central location also works well for families exploring the city.

Yes, many travellers choose a residence hotel in a central location in Bangkok, like Chatrium Grand Bangkok, for remote work due to the larger living spaces, work areas, and reliable connectivity.

We recommend Siam Paragon, located next to the hotel, which can be accessed via the hotel shuttle service.

You can drop by at Siam Paragon by hotel shuttle service and walk directly to the Erawan Shrine within 10 minutes.

In the Siam area of Bangkok, several prominent shopping centres cater to various styles and preferences. Here are some of the key destinations:

• Siam Paragon – A luxury shopping mall offering high-end brands, gourmet dining, a cinema, and even an aquarium.
• Siam Center – Known for its trendy and youthful vibe.
• Siam Discovery – A stylish mall with an emphasis on modern design and lifestyle, offering curated retail experiences, including cutting-edge fashion, home décor, and technology.
• MBK Center – Just across from Siam, MBK is famous for its affordable fashion, electronics, and souvenirs.
• CentralWorld – Within walking distance of Siam, CentralWorld is one of Southeast Asia’s largest malls, offering everything from luxury goods to casual shopping.

Attractions in the vicinity include:

• Jim Thompson House: Approximately 350 meters (0.2 miles)
• Siam Paragon: About 550 meters (0.3 miles)
• MBK Center: Roughly 1.5 km (0.9 miles)
• Chinatown (Yaowarat): Approximately 4.7 km (2.9 miles)
• Grand Palace: Approximately 5.2 km (3.2 miles)
• Wat Phra Kaew (Temple of the Emerald Buddha): Around 5.2 km (3.2 miles)
• Asiatique The Riverfront: About 7.8 km (4.8 miles)
• Wat Arun (Temple of Dawn): Roughly 9.1 km (5.6 miles)

You can go to Siam Paragon by hotel shuttle service. The hotel is located within walking distance of Siam Paragon, making it convenient for shopping and dining.

Korean Town is on Sukhumvit Soi 12, about a 25 - 30 minute by BTS Skytrain.

Guests can take a taxi from the hotel to Chinatown directly in around 15 minutes.

Take a taxi from Chatrium Grand Bangkok to Wat Arun. The journey takes about 20-30 minutes, depending on traffic.

Guests can take a public bus from Ekkamai Eastern Bus Terminal, which is located on Sukhumvit Road (opposite Sukhumvit Soi 63). It will take about 2 to 3 hours to reach Pattaya City, depending on traffic.

Guests can also use a hotel limousine or a fixed-price taxi from the hotel to Pattaya, which takes about 2 hours.

Around one hour by taxi; we recommend contacting our concierge to arrange long-tail boat transportation.

There are several local fresh markets near Chatrium Grand Bangkok where you can experience authentic Thai market culture. Pratunam Market is a bustling wholesale market located near the Ratchaprarop area, about a 10-minute drive from Chatrium Grand Bangkok. While famous for clothing, it also has sections with fresh produce and street food vendors.

CentralWorld is within walking distance of the hotel and easily accessible on foot or via short transport options.

There are 4 onsite dining options:

1. Savio
   Located on the ground floor, Savio celebrates the best of East meets West, classic and contemporary cuisine. Our talented chefs source the freshest local ingredients to craft exceptional Thai, pan-Asian and international dishes in a lively atmosphere. With our striking architecture, Thai-inspired interiors and show kitchens, this is an inviting place to dine and unwind.
   
   Operating hours:
   Breakfast: 6:30 am -10:30 am (last order 10:15 am)
   Lunch: 12:00 pm - 2:30 pm (last order 2:15 pm)
   Dinner: 6:00 pm - 10.00 pm (last order 9:15 pm)
   
2. Etcha Driven by Chef Giacomo Primante’s visionary approach, etcha is a borderless dining experience where local ingredients meet global flair. This Michelin-starred restaurant is located at the Chatrium Grand Bangkok hotel residences in Bangkok’s central Siam district.
   
   Operating hours:
   Tuesday – Saturday: 6:00 pm - 10:00 pm
   
3. Flow
   Our 7th floor pool lounge serves light, healthy dishes and comforting bites from a wood-fired oven in a laidback alfresco setting. With spectacular city views, this is the perfect place to unwind before or after a long or lazy day.
   
   Operating hours:
   Beverages: 8:00 am - 11:00 pm (last order 10:30 pm)
   Food: 12:00 pm - 10:30 pm (last order 10:00 pm)
   
4. Lobby Lounge
   Delight in an extensive range of teas, coffees, cocktails and light bites from early till late in our sleek, spacious Lobby Lounge. Ideal for afternoon tea, business meetings and pre-dinner drinks before your big night out in Bangkok.
   
   Operating hours: 06.00 am – 12:00 am

Breakfast is available daily from 6:30 am to 10:30 am at Savio.

Savio:
Operating hours:

• Breakfast: 6:30 am -10:30 am (last order 10:15 am)
• Lunch: 12:00 pm - 2:30 pm (last order 2:15 pm)
• Dinner: 6:00 pm - 10.00 pm (last order 9:15 pm)

Etcha:
Operating hours:

• Tuesday – Saturday: 6:00 pm - 10:00 pm

Flow:
Operating hours:

• Beverages: 8:00 am - 11:00 pm (last order 10:30 pm)
• Food: 12:00 pm - 10:30 pm (last order 10:00 pm)

Lobby longue:
Operating hours:

• 6:00 am – 12:00 am

No, the dining venues are open to both hotel guests and external visitors.

Yes, Savio offers a popular hotel buffet in Bangkok, including breakfast and international dining options.

Yes, our Michelin hotel restaurant in Chatrium Grand Bangkok is open to guests and other visitors, though reservations are recommended.

Yes, the dining venues offer a variety of dishes suitable for families and children.

It is recommended to book in advance, especially for evenings and weekends, to secure preferred seating at any of our hotel dining outlets in Chatrium Grand Bangkok.

Yes, private dining and customised experiences can be arranged with the hotel team. Contact us to learn more.

It is open from 06:00am until 11:00pm.

Yes, we offer in-room dining 24 hours a day.

The concierge counter is located at the Lobby, near the check-in counter.

Yes, for a maximum of four devices.

Yes, two bottles per day.

The nearest ATM machine is in front of the restroom on Building 2.

Yes, a minimum of four hours is THB 300 per hour for one child and THB 400 per hour for two children at a minimum of four hours.

No, but we have a doctor on call 24/7; the doctor will be able to reach the hotel within 30 minutes.

We provide complimentary high-speed Wi-Fi access throughout the hotel areas.

Yes, our Fitness Centre is open 24 hours a day. and features state-of-the-art cardio machines as well as free weights.

It is open 24 hours a day.

As a 5-star luxury hotel in Bangkok, we offer elegant, plush rooms designed for comfort and style. We also offer premium dining venues, wellness facilities, event spaces, and excellent service standards.

Yes, we do. The spa is available on the 5th Floor. Operating hours are from 10:00am to 10:00pm.

Spa access policies may vary. It is best to contact the hotel directly to confirm availability for non-resident guests.

Comfortable clothing is recommended. The spa typically provides essentials such as robes, towels, and slippers for your visit.

Yes, the facilities and treatments are suitable for both first-time visitors and those familiar with spa experiences.

For couples looking to unwind together, our Bangkok hotel offers a spa and wellness retreat package for couples, such as the Time to Relax package, which includes luxurious accommodation with daily breakfast and spa treatments at THANN Sanctuary.

The spa offers a range of treatments, including massages, facials, and wellness-focused programmes using THANN premium products.

Yes, we do provide an in-room safe in all rooms.

Yes, located on the 7th floor.

Yes, we have a swimming pool and fitness centre.

Yes.

Yes, we do 24 hours.

Wi-Fi is entirely complimentary in the guest rooms and public areas.

The currency exchange counter is available at Siam Paragon, which is open daily from 11:00 am to 7:00 pm.

Yes, we have meeting rooms and a ballroom.

Yes, the hotel supports hybrid meeting formats with available AV equipment and internet connectivity.

A standard full-day package typically includes meeting room or venue use, AV equipment, stationery, drinking water, candies, WiFi, and free parking.

Yes, packages can often be adjusted based on the number of attendees and event requirements. Please speak with our Meetings & Events team about your needs.

It is recommended to book several weeks or months in advance, especially for large events or peak periods.

Many conference hotels provide preferential room rates for event attendees, depending on availability and group size.

It is recommended to book at least 6–12 months in advance, particularly for popular dates and larger venues.

Yes, the hotel can accommodate different cultural and religious ceremonies, including Thai, Western, and other formats.

Yes, we are a Bangkok luxury wedding venue with accommodation for guests. The hotel offers rooms and suites suitable for wedding parties and visiting guests.

Yes, the hotel offers an outdoor garden space suitable for ceremonies and smaller celebrations.

Chatrium Grand Bangkok is 30 km from Suvarnabhumi Airport and 22 km from Don Mueang Airport. From both Suvarnabhumi and Don Mueang airports, it takes about 45 to 50 minutes to reach the hotel via the expressway. However, this depends on the traffic, which usually peaks between 7:00 am and 8:30 am and 5:00 pm and 7:30 pm. For transportation from the Suvarnabhumi Airport to our hotel (Chatrium Grand Bangkok), please see the options below:

• Hotel limousine service from the airport (either Suvarnabhumi or Don Mueang) to our hotel at THB 2,400 net per trip in a BMW.
• A taxi from the airport to our hotel costs roughly THB 500 – 700, including expressway toll fees.
• From Suvarnabhumi Airport, take the airport Skytrain directly to Phaya Thai Station and walk 2 to 3 minutes to connect with the BTS Skytrain. Take the BTS to Siam Station, then connect to Siam Paragon, and take our shuttle service directly to the hotel.

If you require further assistance, please feel free to contact the hotel directly.

The nearest BTS station is Siam Station, providing convenient access to Bangkok’s public transport network.

It depends on the traffic; normally about 45 to 50 minutes; however, in heavy traffic, it may take about an hour.

Our hotel is located at 728 Phetchaburi (Chatrium Grand) Alley 20/1, Phetchaburi Road, Khwaeng Thanon Phetchaburi, Ratchathewi Bangkok 10400, Thailand.

Yes, we accept Visa, Master, Amex, UnionPay, and JCB.

No.

Standard check-in time is at 03:00pm, and check-out is at 12 noon.

We do not have a shuttle bus from the airport to our hotel. However, there are three options from the airport directly to our hotel as given below

• Hotel limousine service from the airport (either Suvarnabhumi or Don Mueang) to our hotel at THB 2,400 net per trip in a BMW.
• A taxi from the airport to our hotel costs roughly THB 500 – 700, including expressway fees.
• From Suvarnabhumi Airport, take the airport Skytrain directly to Phaya Thai Station and walk two to three minutes to connect with the BTS Skytrain. Take the BTS to Siam Station and then connect to the Siam Paragon and take our shuttle service directly to the hotel.