FAQ

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For direct bookings made through our official website:

• Standard payment schedule: A non-refundable deposit of 20% is required at the time of booking.
• The remaining 80% must be paid no later than 60 days before arrival.
• Peak season (December 20 – January 10): Full prepayment (100%) is required, and no refunds will be issued.

Children under 11 years old can stay for free when using existing beds. For children aged 12 or older, or for children under 11 who require an extra bed, charges will apply as for adults.

11,760 yen per night

Only 1 guest is allowed, and charges will apply.

Please note that not all rooms have a balcony. Studio rooms and 1-bedroom rooms do not have a balcony, but rooms with 2 bedrooms or more come with a balcony.

Yes, complimentary bottled water is provided in the room for your convenience.

We have rooms that can accommodate large families. In addition to 2-bedroom and 3-bedroom suites with various views, we also offer spacious penthouse suites for a comfortable stay.

[Summer Season]
Early check-in and late check-out are available depending on room availability.

[Winter Season]
Early check-in and late check-out services are generally not available. However, if requested, additional charges may apply, and it may be possible depending on room availability. Please contact the front desk in advance if you wish to use these services.

We are sorry, but we do not have connecting rooms available.

Yes, it is available free of charge.

We can arrange an external babysitting service. Please note that advance reservation is required, and the service may not be available depending on availability.

Yes, available upon request.

The shuttle fee to the Niseko Ski Resort Hotel varies depending on the group , usage time, and vehicle type.

• Small Car: 42,000 – 55,000 JPY
• Hiace Van: 50,000 – 70,000 JPY

We don’t have room service.

We don’t have own RESTAURANT / BAR / LOUNGE

No

No

We have a small market conveniently located near the front desk, offering a selection of local souvenirs for your convenience and enjoyment.

No

No

There are 5 restaurants and bars which operate by outsourcing

• Temporada
• Green Farm Café
• The kitchen
• The Flats Bars & Restaurant

Yes

The nearest currency exchange machine is located at Hirafu 188. Please note that this is a machine-based service, not a counter service.

It is complimentary for guest.

Our fitness facility is available for in-house guests and is located on the second floor of the building. The gym is equipped with basic equipment, including dumbbells, a running machine, and a stationary bicycle. It is open 24 hours a day for your convenience.

No

We do not offer a shuttle service; however, we would be happy to assist in arranging a taxi for guests upon request.

For all concierge requests, please feel free to contact our front office, which is located at the front desk.

No.

No.

We are pleased to offer a range of facilities and services to ensure a comfortable and convenient stay for our guests. These include:

• 24-hour Fitness Center: A fully equipped gym available for use at any time.
• Ski Locker: Secure storage for your ski equipment.
• Boot Room: A designated area to store and dry your ski boots and gear.
• Ski Rental Service: Convenient ski equipment rental available on-site.
• Souvenir Corner: A selection of local souvenirs and gifts.
• Indoor Car Park: Safe and secure parking available for guests.
• Free Wi-Fi: Complimentary high-speed internet access throughout the property.
• Individually Controlled Heating: Climate control in your room for optimal comfort.
• Robes and Slippers: Soft, comfortable robes and slippers for your use.
• Hair Dryer: Available in each room for your convenience.
• Refrigerator: In-room refrigerators for storing refreshments and snacks.
• Fully Fitted Kitchen: Equipped with essential kitchen appliances and utensils.
• Nespresso Coffeemaker: Enjoy freshly brewed coffee in the comfort of your room.
• StayCast Streaming TV Content: Access to streaming services on your in-room TV.
• Iron and Ironing Board: Available in each room for your convenience.
• In-room Safe: Secure storage for your valuables.
• Extra Bed Available Upon Request: Additional beds can be provided, subject to availability.
• Crib Upon Request: Cribs are available for families traveling with infants.
• Chatrium Connect / Digital Butler: A digital service to assist with requests and provide local information.
• 55” Flat-screen TV: A large TV with a variety of entertainment options.
• Ski Shuttle Service: Convenient transportation to ski areas, available for your convenience.

Yes, complimentary underground parking.

We do not have a clinic on-site; however, the nearest clinic to the hotel is Niseko International Clinic, which is located 1.3 km away. The clinic is open from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM. Please note that it is closed on Thursdays, Sundays, and Tuesdays.

No

No

No

No pool , Our fitness facility is available for in-house guests and is located on the second floor of the building. The gym is equipped with basic equipment, including dumbbells, a running machine, and a stationary bicycle. It is open 24 hours a day for your convenience.

24 hours

No

We don’t provide newspapers.

We don’t have this service.

The cost of our transportation services varies depending on the of the group, the duration of use, and the type of vehicle. For further details and a specific price quote, please contact us directly via our hotel email.

• Small Car: 42,000 – 55,000 JPY
• Hiace Van: 50,000 – 70,000 JPY

Please note that pricing is subject to various factors and does not include early morning or late-night pick-ups. For accurate pricing tailored to your needs, please contact our hotel email.

• Private taxi
• Bus from CTS airport to Chatrium
• Bus from Kutchan station to Chatrium
• Private car

If driving, it takes approximately 2 to 2.5 hours.

Chatrium Niseko Japan ❘ チャトリウム ニセコ ジャパン

Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Hokkaido, Japan, 044-0080

• Private taxi (2-2.5 hours)
• Bus from CTS airport to Chatrium (according to bus schedule, different in summer and winter)
• Bus from Kutchan station to Chatrium (according to bus schedule, different in summer and winter)
• Private car (2-2.5 hours)

Nearby Chatrium Niseko, there are several shopping areas where you can explore local goods, souvenirs, and essentials:

1. Niseko Village: About 10 minutes away by car from Chatrium Niseko , Niseko Village offers a variety of shops, including local boutiques, ski shops, and souvenir stores.
2. Hirafu Village: Located close to the hotel, Hirafu Village is a popular area with numerous shops, cafes, and restaurants. You can find ski equipment, outdoor gear, and unique souvenirs here.
3. Niseko Yo Shopping and dining area: A small shopping area in the Niseko area with a selection of excellent restaurants and alpine clothing stores.
4. Kutchan Town: A larger town about 20 minutes by car, Kutchan offers a variety of stores, including supermarkets, clothing shops, and local markets for fresh produce and Japanese goods.
   These areas offer a range of shopping options, from luxury items to locally made crafts, ensuring you have a variety of choices during your stay at Chatrium Niseko.

To obtain a Japanese visa, you will need to apply at your nearest Japanese embassy or consulate. The requirements may vary depending on your nationality and the type of visa you are applying for. Please visit the official website of the Japanese embassy or consulate in your country for detailed instructions and application forms.

Japan currently does not offer a fully online visa application process for all types of visas. However, some short-term visa categories, such as tourist visas for certain countries, may be eligible for an eVisa. Please check with your local Japanese embassy or consulate to confirm if you qualify for an eVisa and for the specific application process.

The nearest pharmacy to the hotel is located at Hirafu 188, approximately 350 meters away, just an 8-minute walk.

A popular Thai restaurant near Chatrium Niseko is Haku Village, located in the Hirafu area. Known for its authentic Thai flavors, Haku Village offers a cozy, welcoming atmosphere with a menu featuring a variety of traditional Thai dishes, such as curries, stir-fries, and noodle dishes. The restaurant is highly praised by both locals and visitors for its delicious meals made with fresh, high-quality ingredients.

Haku Village is just a 2-minute drive or an 8-minute walk (900 meters) from the hotel, making it a convenient option for guests looking to enjoy a taste of Thailand during their stay in Niseko.

For more detailed directions or recommendations, please feel free to contact our front desk.

No

No

We consider the winter season to be from December 1st to April 30th.

Our concierge team is happy to assist with pre-booking lift passes. Or You can also book online directly through this website: https://www.niseko.ne.jp/en/online-liftpass/. Alternatively, you can purchase lift passes on the day at the ticket points located at each ski lift.

The nearest shop is Rhythm. Our concierge team can assist with arranging your rental, or you can book directly through the following link: Rhythm Japan.

During the winter season, we provide a shuttle service that runs on a scheduled timetable, offering convenient transportation from the hotel to the Hirafu Gondola and the Hirafu Welcome Center (Dot Base).

• Hirafu DotBase Ski Lift 600 m
• Hirafu Welcome Center 600 m.
• Grand Hirafu Gondola 700 m
• Ace Gondola (DotBase) 600 m
• King Gondola (Mountain Center) 700 m

The Niseko area offers a wide range of winter activities, with many vendors providing unique experiences. Our front office team is happy to assist with information and bookings for activities such as snowmobiling, snow rafting, tubing, snowshoeing, building igloos, and more. Please feel free to inquire for further details.