Frequently Asked Questions | Chatrium Hotel Royal Lake

Cancellation/Amendment requires a minimum of 24 hours notice prior to arrival date. All bookings require a credit card guarantee to confirm the reservation.

Our hotel rooms and indoor facilities are entirely non-smoking. However, our guests may smoke at designated smoking areas.

Children aged 0-5 years stay free with an accompanying adult in an existing bed, and enjoy a complimentary breakfast. Children aged 6-11 years get one complimentary extra bed when sharing the same room with their parents, but will be charged 50% of the adult price for breakfast per person per meal.

The maximum number of guests per room is 3, comprising either 3 adults, or 2 adults and 1 child, or 1 adult and 2 children.

Yes. We can allow check-in as early 11.00hrs and check-out as late as 14.00hrs subject to availability.

Airport transfers can be arranged at the cost of USD50 net one way per car for a maximum of 3 persons, or USD60 net one way per van for a maximum of 5 persons.

The Emporia Restaurant is open daily for breakfast from 05:30am to 10:30am / lunch from 11:30am to 02:30pm / dinner from 06:00pm to 10:30pm.
Kohaku Japanese Restaurant is open daily for lunch from 11:30am to 02:30pm / dinner from 06:00pm to 10:30pm.
Tiger Hill Chinese Restaurant is open daily for lunch from 11:30am to 02:30pm / dinner from 06:00pm to 10:30pm.
Club Rizzoli is open daily from 07:00pm to 01:30am.
Lobby Lounge & Sunset Terrace is open daily from 07:00pm to 01:30am.

The breakfast buffet costs $15 per person. Children under 12 years old receive a discount of 50% from the full price.

The Emporia Restaurant offers International and Seafood buffet dinner Sunday through Thursday and a Thai and Seafood buffet dinner Friday and Saturday. Tiger Hill offers a daily à la carte buffet dinner from its Chinese menu, and Kohaku puts on a Japanese buffet dinner every Friday and Saturday .

Within the hotel, there are The Emporia Restaurant (International and Thai Cuisine), Tiger Hill Restaurant (Chinese Cuisine), Kohaku Restaurant (Japanese Cuisine), Club Rizzoli (Cocktail Bar with a Tapas Menu), Lobby Lounge & Sunset Terrace (Drink and Snacks), and the Pool Bar (Cocktails, Drinks and Snacks).

A CB Bank Authorized Exchange Counter is available in the hotel main lobby. Hotel guests may exchange major foreign currencies such as the US dollar, Euro, Singapore dollar and Japanese Yen into the local currency.

Yes, our Fitness Club is open from 06:00am to 11:00pm and features state-of-the-art cardio machines as well as free weights.

Yes, our swimming pool is located on the ground level, and surrounded by coconut trees and pool lounge chairs. There is also a children's pool to ensure all ages can enjoy the exquisite surroundings.

We provide a complimentary shuttle bus service to the main city center and tourist attractions only. Although a complimentary airport shuttle service is not available, our concierge can assist with all transportation arrangements. Hotel Airport limousine transfers are available upon request at a cost of USD50 net per Toyota Crown car one way for a maximum of 3 persons with luggage, or USD60 net per Toyota Alphard van one way for a maximum of 5 persons with luggage.

The Concierge counter is located on the lobby floor opposite the reception counter. The Concierge counter can help with many Tour and Activity services.

Hotel facilities include fully equipped meeting and function rooms, a variety of restaurants featuring International, Thai, Chinese and Japanese cuisines, 2 bars, a swimming pool, fitness center, spa, and an executive guest floor with its own lounge.

Airport transfers are available by car for a maximum of 3 persons one way at USD50 net, or by van for a maximum of 5 persons one way at USD60 net.

We are located right in the heart of Yangon City, along the western shore of the Royal Lake (Kandawgyi Lake) and Kandawgyi Nature Park. Facing the magnificent Shwedagon Pagoda, the hotel enjoys an enchanting ambience, ideal for both business and pleasure.

Our address: 40, Natmauk Road, Tamwe Township, Yangon, 11211, Myanmar
Telephone: +95 (1) 544 500, Fax: + 95 (1) 544 400, Email: info.chry@chatrium.com

The distance from our hotel to the airport is 12.9 km (eight miles) by car and may take approximately 45 minutes (subject to the condition of road traffic).

We are located right in the heart of the Yangon City, along the western shore of Royal Lake (Kandawgyi Lake) and Kandawgyi Natural Park. Facing the Shwedagon Pagoda, the hotel is ideally suited for both business and pleasure. Address: 40 Natmauk Rd., Tamwe Township, Yangon, Myanmar 11211. Telephone: +95 1 544 500, Fax: + 95 544 400, E-mail: info.chry@chatrium.com

The distance form our hotel to the airport is 12.9 km (8 miles) by car and may take approximately 45 minutes (subject to traffic conditions).

Ocean Super Center is 2 km away from the hotel

5 minutes by car or around 25 minutes walking. Scott Boyoke market is 4.2 km from the hotel
20 minutes by car or 30 minutes by the hotel shuttle bus. Junction City is 4.5 k.m away
20 minutes by car or 30 minutes by the shuttle bus. The shuttle bus departs from the hotel 4 times a day.

At present all visitors, regardless of nationality, must have a valid passport with an EVT (Entry Visa for Tourist) prior to entering Myanmar. EVT can be obtained at any Myanmar Embassy or Consulate office abroad. They are valid for 28 days. Application forms in duplicate with three-passport size photos should be submitted along with a fee of USD25 or the equivalent in your respective currency.

Although the Myanmar government has recently announced the extension of eVisas to nationals of 100 countries at http://evisa.moip.gov.mm/ the process doesn't seem to be working smoothly and only tourist eVisas can be applied for. You will need your Visa, Mastercard or American Express credit card for the payment of the USD50 fee for an eVisa.

Phai Lin restaurant, renowned among Thai and foreign visitors to Yangon, is just 1 kilometer from the hotel entrance.

We provide a complimentary shuttle bus service to the main city centre and tourist attractions only. Although a complimentary airport shuttle service is not available, our concierge can assist with all transportation arrangements. Airport limousine transfers from the hotel are available upon request at a cost of USD 50 net per car per way for Toyota Crown (maximum two persons with luggage) or USD 60 net per car per way for Toyota Alphard (maximum five persons with luggage).

FREQUENTLY ASKED QUESTIONS: Chatrium Hotel Royal Lake Yangon

Accommodation

Dining

Facilities & Services

Location

Policies & Other Information

Transfers

General

Most popular faqs

FREQUENTLY ASKED QUESTIONS: Chatrium Hotel Royal Lake Yangon

Accommodation

What is your check in time?

What is your check out time?

What is your cancellation / deposit policy?

Do you allow smoking in the rooms?

What is the Child Policy in your Hotel?

How much for an extra bed?

What is the maximum occupancy per 1 guest room?

Do all the guest rooms have a balcony?

Do you provide free drinking water?

Do you have rooms for large family parties?

Do you offer early check-in and late check-out? At what times?

Do you have connecting rooms?

Do you provide free WiFi?

Do you provide babysitting service?

Do you provide baby cots?

How much does airport transfer cost?

Dining

Do you offer room service? What are the hours?

What are the hours of the restaurant / bar / lounge?

How much does the buffet breakfast cost?

Do the restaurants serve buffets?

How many outlets in the hotel?

Do you provide halal food?

Do you have Room Service?

What restaurants and bars are available at the hotel?

Facilities & Services

Do you accept payment by credit cards?

Where can I exchange foreign currency to Myanmar Kyat?

How much do you charge for wireless internet access?

Do you have a Fitness Center? What kind of equipment does it have? What are the hours?

Do you have a pool?

Does your hotel provide a shuttle service from the Airport to the Hotel?

Where is the Concierge counter? /Where is the Tour and Activity desk located?

Do you have an ATM machine?

Does the hotel have a spa?

What kind of facilities does your hotel provide?

Do you provide car parking?

Do you have doctor in house?

Do you accept travellers cheques?

Do you have deposit box at the front desk?

Do you provide Valet Parking?

Do you have a swimming pool and gym?

What is the operation hours of your pool?

What is the operation hour of your fitness center?

Do you provide a separate prayer room for Muslims?

What kinds of newspapers do you provide?

If I want to order a Japanese newspaper, how much does it cost?

How much does airport transfer cost?

Location

How do I get to the hotel?

How long does it take from your hotel to / from the airport?

Where is your hotel location?

How do I get to Yangon airport from the hotel ? How long?

Shopping area nearby

Policies & Other Information

How can a Myanmar visa be obtained?

Can I get a visa online?

Is there a pharmacy nearby?

Where is a famous Thai restaurant nearby the hotel?

Transfers

Do you offer a free shuttle service from the airport?

General

Do you have meeting rooms?

Most popular faqs

WHAT IS YOUR CHECK IN TIME?