Terms & Conditions

• Hotel means the Chatrium hotel or residence specified in the booking confirmation or agreement.
• Client / You means the individual or legal entity entering into a booking or agreement with the Hotel.
• Guest means any individual occupying a guest room or attending an Event.
• Event means any meeting, conference, group booking, banquet, wedding, or special function confirmed by the Hotel.
• Event Agreement means the written confirmation or contract issued by the Hotel detailing Event particulars.
• Arrival Date means the first scheduled date of stay or Event commencement.
• Terms means these Terms & Conditions as published on this page.

All rates are quoted in Thai Baht (THB) unless expressly stated otherwise.

These Terms form an integral and binding part of:

• All booking confirmations
• Event Agreements
• Letters of intent
• Residence agreements
• Any written or electronic correspondence issued by the Hotel

In the event of inconsistency, the Event Agreement or Residence Agreement shall prevail, except where expressly stated otherwise.

Check-In / Check-Out

• Check-in is available from 15:00 hrs
• Check-out must be completed by 12:00 hrs
• Late check-out up to 16:00 hrs is subject to availability and charged at 50% of the applicable room rate
• After 16:00 hrs, a full day room charge applies

Early check-in and late check-out are not guaranteed and are subject to room availability on the day of request.

Early Arrival, Extension & Early Departure

• Pre- and post-stay extensions may be offered at prevailing group or public rates, subject to availability
• Guests departing earlier than the confirmed departure date remain liable for the full duration of the reserved stay

Confirmation & Room Blocks

Guest rooms and event spaces are confirmed only upon:

• Receipt of a duly signed Event Agreement; and
• Receipt of the required non-refundable deposit

Unconfirmed rooms may be released by the Hotel without notice in accordance with agreed review dates.

Attrition, Cancellation & No-Shows

• Permitted attrition, if any, applies only up to the final review date stated in the Event Agreement
• Reductions after this date, including no-shows and early departures, are chargeable at 100% of the applicable room rate
• Cancellations within 30 days of Arrival Date incur 100% of total anticipated revenue

The Client acknowledges that such charges represent a genuine pre-estimate of loss.

Food & Beverage

• Minimum food and beverage spend requirements must be met in full
• Final guaranteed attendance must be confirmed no later than 14 days prior to the Event
• Charges apply based on the higher of guaranteed or actual attendance
• All food and beverages must be supplied by the Hotel unless expressly approved in writing

Function Space

The Hotel reserves the right to substitute function spaces where necessary, provided that the alternative space is of comparable standard and capacity.

• External contractors must be declared no later than 15 days prior to the Event
• Contractors must comply with Hotel safety, insurance, and operational requirements
• The Client remains fully liable for acts, omissions, loss, or damage caused by contractors or Guests
• All damages must be settled immediately upon demand by the Hotel

Where applicable, meeting packages include only the items expressly stated in the Event Agreement. No implied inclusions apply.

• Deposits are non-refundable unless otherwise stated
• Final settlement must be completed upon departure or within approved credit terms
• Accepted payment methods: cash, major credit cards, or approved credit facilities
• Bills of exchange and foreign cheques are not accepted

Utilities

• Water usage exceeding allocation: THB 22 net per unit
• Electricity usage exceeding allocation: THB 7 net per unit

Inventory & Condition

• A signed inventory checklist forms conclusive evidence of unit condition
• Costs for missing or damaged items will be deducted from the security deposit

Payments

• Monthly rent is payable by the 7th day of each month
• Late payments incur interest at 2% per month

Refunds

• Security deposits are refundable subject to inspection
• No rent refunds apply for stays under one month
• Security deposits are refunded within 30 working days after check-out

Neither party shall be liable for failure to perform due to events beyond reasonable control, including natural disasters, pandemics, government actions, or labor disputes. In such cases, deposits shall be refunded without further liability.

The Hotel collects, processes, and stores personal data in accordance with applicable laws. Data may be used for operational, legal, and service-related purposes. Marketing communications require consent and may be withdrawn at any time.

Use of the Hotel’s website constitutes acceptance of cookie usage and website terms. The Hotel does not guarantee uninterrupted or error-free access.

The Hotel reserves the right to amend these Terms at any time. Revised Terms take effect upon publication.

These Terms are governed by the laws of the Kingdom of Thailand. The courts of Thailand shall have exclusive jurisdiction.