Choosing where to stay is often the enjoyable part of planning a journey. Comparing rates across several websites can be less straightforward.
Chatrium’s Best Rate Guarantee is designed to make direct booking feel more assured. When you reserve through the official Chatrium website, your booking is supported by a clear commitment: if you find a lower qualifying public rate within 24 hours, you may submit a claim for review. Once verified, we will match the rate in accordance with the applicable terms and conditions.
What Is the Best Rate Guarantee?
The Best Rate Guarantee provides added reassurance when booking directly through Chatrium.
If a lower publicly available rate is found for the same qualifying reservation within 24 hours of booking, guests may submit the rate for verification. Approved claims will receive a matched rate based on the programme’s terms and conditions.
How It Works
- Step 1: Book Direct
Make your reservation through the official Chatrium website. - Step 2: Compare the Same Stay
The alternative rate should correspond with the same hotel, dates, room type, occupancy, inclusions and booking conditions. - Step 3: Submit Within 24 Hours
Complete the online claim form within 24 hours of making the direct reservation. - Step 4:
Provide the Required Information - Step 5: Claim Review
The Chatrium team will review the information provided and confirm whether the claim meets the Best Rate Guarantee conditions. - Step 6: Rate Match
Once approved, the qualifying lower public rate will be matched.
Why Book Direct?
Booking directly gives guests a clearer connection with the hotel from the beginning.
Direct reservations may also provide access to preferred rates, selected privileges and direct support from the Chatrium reservations team. The current Best Rate Guarantee page positions direct booking as a route to additional benefits and assurance
A considered stay begins with a booking made in confidence.
Reserve directly through Chatrium Hotels & Residences and let our Best Rate Guarantee provide a little more assurance from the start